This Privacy Policy & Data Protection Notice explains how Visa Guy – A Unit of Spearhead International LLP (“Visa Guy”, “we”, “us”, or “our”) collects, uses, stores, shares, and protects personal information when you visit visaguyimm.com, submit an enquiry, complete an assessment, contact us, or use our immigration, counselling, IELTS, PTE, or related services.
By using our website or providing your personal information to us, you acknowledge that you have read and understood this Privacy Policy & Data Protection Notice.
1. Information We Collect
The information we collect depends on how you interact with us and the services you request.
A. Contact and Enquiry Information
When you submit an enquiry through our website, we may collect:
- Name
- Phone number
- Email address
- City or location
- Country you are planning to move to
- Any other information you choose to include in your enquiry
This information helps us understand your initial enquiry and contact you regarding the services you may be interested in.
B. Assessment and Profile Information
If you complete an assessment form or proceed with our services, we may collect additional information required to understand your profile, assess relevant options, provide our services, or process an application.
Depending on the service involved, this may include:
- Passport details
- Date of birth
- Education details
- Employment history
- Travel history
- Immigration and visa history
- Family details
- Information about your immigration plans and requirements
- Supporting documents
- Any other information reasonably necessary for your assessment, application, or requested service
Information collected through an assessment form is used to assess your profile, understand your requirements, and provide advice relevant to the immigration or related options available to you.
You should provide information that is accurate, complete, current, and relevant to your enquiry, assessment, or application.
2. How We Use Your Personal Information
We may use your personal information to respond to your enquiries and requests, understand your goals, background, requirements, and immigration plans, assess relevant immigration, study, or test preparation options, and provide student counselling, IELTS, PTE, immigration, and related services.
We may also use your information to prepare, review, and process applications, identify information or documents required for your application, communicate with you regarding your enquiry, assessment, application, or services, request additional information or documents where required, provide updates regarding your case or application, and provide relevant pre-departure or related support. We may further use your information to maintain business, client, and legal records, improve our website, services, and user experience, understand how visitors use our website, maintain website and business security, prevent misuse, fraud, or unauthorised activity, and comply with applicable legal and regulatory requirements.
We use personal information for purposes connected with the services you request or for other purposes permitted under applicable law.
3. How We Contact You
When you provide your contact details to us, we may contact you through:
- Phone calls
We may contact you to respond to your enquiry, discuss your assessment, request information or documents, provide updates, communicate with you regarding an application or service you have requested, or send other relevant communications where permitted by applicable law.
We may also occasionally contact you with information about relevant services, updates, offers, or other communications that may be relevant to your interests, where permitted by applicable law. You may opt out of promotional communications at any time by contacting us or using any unsubscribe or opt-out option provided in the communication.
4. Sharing of Personal Information
We do not sell your personal information. We may share relevant personal information where reasonably necessary to provide or complete the services you have requested. Depending on the service and stage of the process, this may include sharing information with:
- Educational institutions
- Immigration authorities
- Visa application centres
- Government departments or authorities
- Relevant professional advisers
- Service providers involved in providing or processing the requested service
We aim to share only the information reasonably necessary for the relevant purpose. Information shared with a third party may also be subject to that party’s own privacy policy, terms, and applicable legal requirements.
5. Third-Party Services and Website Technologies
We may use third-party platforms and service providers to operate our website, manage enquiries and assessments, communicate with users, store and manage information, analyse website usage, measure advertising and marketing performance, support website functionality, and maintain website and business security. These service providers may process personal information on our behalf in accordance with their applicable terms, privacy policies, and legal requirements.
Our website may also use cookies and similar technologies to support website functionality, understand how visitors use the website, measure website performance, improve the user experience, and measure the effectiveness of marketing campaigns. We may use third-party tools, including tools provided by Google and Meta, which may collect or receive certain information about your use of the website in accordance with their own policies, terms, and applicable settings. Our website may also contain links or buttons connecting you to third-party platforms, including WhatsApp, social media platforms, or other websites. Your interactions with those platforms are also subject to their respective terms and privacy policies.
6. Storage and Protection of Personal Information
We take reasonable steps to protect personal information against unauthorised access, misuse, loss, alteration, or disclosure.
Personal information may be stored or processed through business systems and technology platforms used to operate our business and provide our services, including email, CRM systems, Google Sheets, and other relevant service providers.
However, no method of storing or transmitting information over the internet can be guaranteed to be completely secure. If we become aware of a data security incident that requires notification under applicable law, we will take appropriate steps as required.
7. How Long We Keep Personal Information
We retain personal information for as long as reasonably necessary to provide requested services, manage an ongoing client relationship or application, complete relevant immigration or related processes, maintain business, accounting, and legal records, meet applicable legal or regulatory requirements, resolve disputes, and protect our legal rights. When personal information is no longer reasonably required, we may delete it, anonymise it, or securely dispose of it, subject to applicable legal and regulatory requirements.
8. International Processing and Transfers
Immigration and related services may involve educational institutions, authorities, visa application centres, or service providers located outside India. As a result, personal information may be processed or transferred outside India where reasonably necessary to provide the services you request, assess or process an application, communicate with relevant institutions or authorities, or where permitted by applicable law. We will take reasonable steps to handle personal information in accordance with applicable legal requirements.
9. Your Rights and Choices
Subject to applicable law, you have the right to request information about the personal information we hold about you, request the correction or updating of inaccurate or incomplete information, request deletion of personal information where applicable, withdraw consent where processing is based on consent, and raise a concern or complaint regarding the handling of your personal information. To make a privacy-related request or raise a concern, you may contact us at info@visaguyimm.com. We may need to verify your identity before processing certain requests.
10. Withdrawal of Consent
Where we process your personal information based on your consent, you may withdraw that consent by contacting us at info@visaguyimm.com. Withdrawal of consent does not affect processing that took place before the withdrawal. In some situations, withdrawing consent may affect our ability to continue providing a service or to complete a process in which the information is necessary for that purpose.
11. Changes to This Privacy Policy
We may update this Privacy Policy & Data Protection Notice from time to time to reflect changes in our services, how we collect or use personal information, technology and third-party service providers, or applicable laws and regulations. Any updated version will be published on this page with a revised “Last Updated” date and will apply from the date of publication unless otherwise stated.
12. Contact Us
If you have questions about this Privacy Policy, want to make a privacy-related request, or have a concern about how your personal information is handled, you may contact us at: Email: info@visaguyimm.com.